Training
Live sessions for the IT floor — leadership, Microsoft cloud, and the climb from junior to senior. Private 1:1 or a small group, on Zoom.
What you get
Classroom instruction, guided labs, and Q&A you can take back to the queue, the crew, or the platform team. Curriculum follows your role — not a canned slide deck.
- Private 1:1 sessions or small group cohorts
- Zoom delivery — evenings and weekends available
- Leadership, Microsoft, or the junior-to-senior climb
- Practical work you can use on the next shift
Leadership training
Leadership for people who already do the work. Live sessions on influence, teamwork, and growth — the same through-line as The Climb books — from a Maxwell Certified Leadership Coach, Speaker & Trainer.
For team leads, senior engineers, and anyone who needs to lead without waiting for a title. We work the floor you actually have: tickets, a crew, a louder room, and the choice between staying technical and stepping into management.
- Influence before a title — trust, process, and being someone the queue can count on
- Lead a small team — coach instead of carry, place people in their niche, and grow more leaders
- Grow at the crossroads — bigger span, a higher lid, and an honest technical vs management choice
Pair the sessions with the books if you want the written map. The classroom is for the next shift.
Microsoft training
Azure and Microsoft 365 from a Microsoft Certified Trainer. Classroom instruction, guided labs, and Q&A — not a cert dump. Built for help desk, desktop, and platform people who need the work to stick.
Azure
- Azure Fundamentals — core services, identity, and how the cloud is built and billed
- Azure Administrator — identity, compute, networking, storage, and governance for the admin track
Microsoft 365
Tenants, identity, Exchange, SharePoint, Teams, and the admin work that keeps a workplace running. Useful when the queue is already Microsoft 365 and you need to stop guessing.
Terraform / infrastructure as code and DevOps fundamentals are available when that is the next step.
General IT training
The climb from junior IT to senior IT — and the architect transition after that. Getting started is more than a badge and a queue login. Staying is craft, time, and trust. Moving up is influence and span, then an honest next job.
Succeed as a help desk engineer
What good looks like on day one, and what still works when the board is red. Time that survives a loud queue — what to do first, what to park, and how to finish work that actually stays done. Read the ticket, call the user, find root cause, and confirm the fix holds.
How to become a senior engineer
Craft first, then influence, then span. The habits that move you from tickets you close to systems other people can run — without skipping the reps that earn trust. The same climb as The Junior Climb, Lead the Desk, and The Senior Shift.
The transition to architect
The work becomes a mission. Design for people who live with it, name the trade-offs out loud, and leave a standard instead of a hero story. For senior engineers who chose the technical fork and need the next altitude to have a shape.
How to book
Use the contact form and include: which area (leadership, Microsoft, or the junior-to-senior climb), private or group, preferred dates and times, and time zone. I’ll reply with availability and next steps.